policies | Must Read
Our standard turnaround time is currently 12 business days from the time that you submit your order. The term “standard turnaround” applies only on our standard prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each add-on service we offer on our website for the latest turnaround time for each service. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Active Label will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.
Turnaround Time Example
Let’s say you're placing an order on Next Level Apparel 3600 (great pick!), getting custom printed tags added onto your shirts and the manufacturer labels removed. If the standard turnaround time is 12 business days for printing, +1 day for custom printed tags, +2 days to remove the standard manufacturer label, you would be looking at 13 business days for your turnaround time on this particular order. Keep in mind that this does not include shipping time.
Due In Full: Payment is due in full to begin printing, however, no payment is required until you approve your digital mockup.
Net Terms: Orders with Net Terms (i.e. Net 15 or Net 30) can simply approve the order without payment up front. The invoice date and Net Term’s start date is generally the day your order is shipped. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check or bank transfers; credit cards and PayPal are not accepted for Net Terms orders. (See Invoiced Quantity below for a complete look at how the final invoice balance is determined.)
Under/Over Run Allowance
Custom screen printing is an art form. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.
All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order a few extra garments for each size. Active Label will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.
· Standard & Jumbo: 5%
Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.
Invoiced Quantity On Net Terms
IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your order will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 95 and 105 pieces. This is the Under/Over Run Allowance for that order (5%). The price per piece will not change from the Order to the Invoice.
Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.
· 1 Day: 10%
· 2 Days: 20%
· 3 Days: 30%
· 4 Days: 40%
· 5 Days: 50%
· 6 Days: 60%
· 7 Days: 70%
· 8 Days: 80%
· 9 Days: Not Available
· 12 days: Not Available
Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Active Label will not be held responsible for shipping issues once your order has left our facility.
Contract Printing Artwork Specs
What’s the best file format?
We prefer to have the art sent to us at the size you actually want it printed on the shirt. Especially if it’s a raster image. Also, we typically prefer to get the file that the art was created in.
Ideal Formats: .ai, .eps, .pdf
Text: Please make sure to “Convert text to outlines” so we don’t need to worry about us having the font. You can also send us the fonts with the art.
If the file is full color or raster we like to get the files in:
.png with a transparent background at the actual output size.
We can also work with .psd or .tiff files at 300 DPI.
If the files are too large to upload you can share a dropbox folder with us or contact firstname.lastname@example.org with any questions!
Artwork Creation & Ownership
All artwork created by Active Label is the sole property of Active Label. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.
Any artwork you submit to us for printing, that is not being created by Active Label, is owned by you or its rightful owner, not Active Label. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.
Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Active Label. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Real Thread, although the artwork itself, is still your property.
All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.
Garments, Blanks, Shirts & Pieces
Out of Stock Items
Active Label will not be responsible for items that are out of stock. All purchasing of product is done on an order by order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.
Active Label is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.
Active Label will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.
For the most accurate print minimums, please refer to the specific service pages on our website.
All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.
Seam, Collar and Zipper Printing
We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.
Plastisol will not have any wash down effect. Hybrid printing method will have some wash down from the first wash but will keep it's vibrancy. Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.
We print with the highest quality products and equipment available for water based and discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of washdown on ink colors should be expected with each additional wash since fabric will fade with additional washing.
In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all plastisol, hybrid, water based and discharge ink prints. Foil, puff, gel and UV prints should be washed inside out and line dried. All goods should be washed before wearing, especially allover prints.
Prior to a first wash, it is completely normal to feel a slight “hand” with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty, hybrid or plastisol inks are requested, the hand can vary and be more apparent.
We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.
Reorder Ink Color
Plastisol | Hybrid: When printing with plastisol we can guarantee exact ink color matches on reorders.
Water based | Discharge: Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.
Ink Color & Pantone Matching
Plastisol: This is the standard in the industry. It is a plastic based ink in which the ink sits on top of the fabric, with little to no absorption into the textile. It has a glossy finish and its thicker consistency makes it suitable for almost any fabric. Most vibrant and opaque print. 100% pantone match!
Hybrid: In this method we use water based or discharge inks as an underbase (White primer under your design) and overprint with plastisol. Since white is the bulkiest ink this method creates a much softer print after a couple of washes but still has the vibrancy and PMS matching of plastisol.
Water based | Discharge: Due to the nature of water based and discharge inks, we cannot guarantee requested Pantone colors. Our water based standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided.
We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.
Ink Color Change Minimums
Orders are allowed changes of up to 2 ink colors. After this, all additional ink color changes will become a new order.
Style Change Minimums
Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached.
Printed Sample Policy
Printed Samples are available with the following pricing and terms:
· Standard Image Size: $100 for the first color and $50 for every color thereafter
· Jumbo: $100 for the first color and $50 for every color thereafter
Additional locations are considered additional colors.
You will receive three physical, printed samples. If artwork needs to be separated, created, or touched up, it will be subject to art charges at the current rate. Art does not count towards the sample order value for credit purposes and will not be credited back towards the full production run.
A complete credit of the sample cost is available if an order for the full production run is placed within 12 business days of the sample shipping out of Active Label's facility or being available for pick up. In order to receive full credit, the art must stay exactly the same, thus using the same screens. To receive 100% credit, the sample order value must be less than 10% of the full production run’s order value.
Pantone Matching fees do apply on sample runs. They do not count towards the sample order value in terms of credit on the reorder, nor will they be credited back onto the full production run.
For example, if someone ordered a $100 sample which had one Pantone Match, the total would then be $120 ($100 + $20). The full production run total only needs to be $1000 to get the full $100 credited back. It does NOT need to be $1200 to receive the credit. The $20 Pantone Match will NOT be credit back onto the full production run. Hoodies and other certain sample pieces could be an additional charge.
Packaging, Shipping, & Receiving
If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Educator immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.
We ship via Canada Post. To view normal transit times, see Canada Post's shipping map. A tracking number will be sent to you shortly after your order has left our facility. Active Label will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Active Label assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.
We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.
All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.
Checking Your Order
Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.
Custom vs Contract Orders
We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations, in which we have a 10% under allowance per location being printed.
Contract Order Garments
We request an itemized list of each style, color, size, and quantity being delivered. Download our order form. We will check in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.
Removing Manufacturer Tags/Labels
If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order (please see below for tear-away tag policy). Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.
Removing Tear-away Tags/Labels
If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.
Blank Apparel Orders
If you choose to order "Blank Apparel" before placing your full production run, you will be limited to 5 garment pieces at full retail costs.
We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Educator when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.
Quotes & Estimates
Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).
Physical Print Pictures
Digital photos acting as proofs of the shirt being printed are available for $50 per location. A two hour window will be given by Active Label for an approximate digital proof time. Once the proof is sent to the client from Active Label, the client will have 15 minutes to approve. If we don’t hear from you within 15 minutes, the order will be taken off press and subject to a resetup fee of $50/color/location. If additional time is needed over and above the first 15 minutes to approve of the digital photo proof, you will be billed in 15 minute increments at $100 per increment.
We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 12 business days. We do not offer refunds.
If credit terms are desired, please contact us for a credit application. Your application will be reviewed and you will be notified within 7 business days.
Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.
Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:
· Within 4 days of placing your order: 15% Cancellation Fee
· After 4 days but at least 5 days before the est. ship date: 75% Cancellation Fee
· Within 5 days of the est. ship date: 100% Cancellation Fee
There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.
Terms & Conditions
Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Active Label reserves the right to change its Terms & Conditions at any time without notice.
If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!