Terms & Conditions

THESE TERMS AND CONDITIONS MAY CHANGE

We reserve the right to update or modify these terms and conditions at any time without prior notice.  Your use of Active Label.com  following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this website.

LIMITATIONS OF LIABILITY

Active Label shall not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website. IN NO EVENT WILL THE COMPANY PRIVATE LIMITED NOR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER’S OR SUPPLIER’S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE. This site may include inaccuracies, mistakes or typographical errors. CharlesKeith.com does not warrant that the content will be uninterrupted or error free.

COPYRIGHT AND TRADEMARK

Unless otherwise indicated, material on this website, including but not limited to texts, images, illustrations, software, audio clips, video clips, animation files, is subject to the copyright and trademark rights of The Company Private Limited. Consequently, the material on this website may not be copied, reproduced, modified, posted, transmitted, distributed, in whole or in part in any form whatsoever, without the prior written consent of The Company Private Limited. All rights reserved.

PRODUCTS, CONTENT AND SPECIFICATIONS

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice.  Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.  We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors.  The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time.  It is your responsibility to ascertain and obey all applicable local, state and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

SHIPPING LIMITATIONS

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this website.  All purchases from this website are made pursuant to a shipment contract.  As a result, risk of loss and title for items purchased from this website pass to you upon delivery of the items to the carrier.  You are responsible for filing any claims with carriers for damaged and/or lost shipments.

DUTIES AND TAXES

You are responsible for duties and taxes outside Singapore. All items entering a foreign country are subject to customs inspection and assessment of the duties and taxes in accordance with that country’s national laws.

YOUR ACCOUNT

You are responsible for maintaining the confidentiality of your account and password information, and you agree to accept responsibility for all activities that occur under your account and password.  This website and Active Label reserves the right to refuse service, terminate accounts remove or edit content or cancel orders.

By placing an order, you warrant that you are over 18 years of age, and that you are providing Active Label.com with accurate, truthful information and that you have the authority to place the order.

 

EXCHANGE AND REFUND POLICY (ONLINE SHOP)

Electronice Communications

When you visit this website and/or send email to us, you consent to receive electronic communications from us. You agree that all agreements, notices, disclosures and other communications that we sent you electronically satisfy any legal requirement that such communications be in writing

Exclusions of Warranties

Active Label makes no representative or warranty regarding the good working order or condition of this website, its suitability for use, or that its use will be uninterrupted or error-free. All information or material provided in this website to you and without warranties of any kind, expressed or implied, including without limitation, warranties or conditions of merchantability, fitness, quality, durability or suitability for any particular purpose, or non-infringement.

All exchanges and/or refund must be sent back to Active Label head quarter in brand new condition with all labels on it. See Returns and Exchanges policies.

 

 

CUSTOM APPAREL POLICIES

 

POLICIES | MUST READ

 

 

TURNAROUND TIME

 

 

Our standard turnaround time is currently 12 business days from the time that you submit your order. The term “standard turnaround” applies only on our standard prints and don’t include additional services on the order. Some of our services and printing methods will add to the standard turnaround time. Please view each add-on service we offer on our website for the latest turnaround time for each service. If you have a specific deadline (see In-Hands Date below) that you need to have met, please notify us when placing your order. Taking more than 24 hours for approving your order will add to your turnaround time. Rush Fees may apply to orders needing a quicker turnaround time than what our standard turnaround time offers. Active Label will not be held responsible for missing deadlines due to weather conditions, power supply interruptions, vendor shortages and shipping errors, or any acts of God. If we expect or foresee any problems in advanced, we will be sure to notify you and work with you to rectify them.

 

 

Turnaround Time Example

 

Let’s say you're placing an order on Next Level Apparel 3600 (great pick!), getting custom printed tags added onto your shirts and the manufacturer labels removed. If the standard turnaround time is 12 business days for printing, +1 day for custom printed tags, +2 days to remove the standard manufacturer label, you would be looking at 13 business days for your turnaround time on this particular order. Keep in mind that this does not include shipping time.

 

 

 

PAYMENT TERMS

 

 

Due In Full: ­Payment is due in full to begin printing, however, no payment is required until you approve your digital mockup.

 

 

Net Terms: ­Orders with Net Terms (i.e. Net 15 or Net 30) can simply approve the order without payment up front. The invoice date and Net Term’s start date is generally the day your order is shipped. A final invoice will be emailed to you. Orders with Net Terms must be paid with cash, check or bank transfers; credit cards and PayPal are not accepted for Net Terms orders. (See Invoiced Quantity below for a complete look at how the final invoice balance is determined.)

 

 

 

UNDER/OVER RUN ALLOWANCE

 

 

Custom screen printing is an art form. We do our very best to deliver, at minimum, the ordered quantity for each and every size on your order. However, printing mistakes happen, screens break, shirts arrive with holes or stains from the manufacturer. For that reason, we have an under/over run allowance. This is simply an acceptable margin of error.

 

 

All orders within the Under/Over Run Allowance of the ordered quantity will be considered acceptable for delivery. For this reason, we highly recommend you order a few extra garments for each size. Active Label will not be responsible for profit loss on under runs. If requested, in the event of an under run greater than our Under/Over Run Allowance, we will reprint the remaining quantity.

 

 

·         Standard & Jumbo: 5%

 

 

Under/Over Run Allowance on Contract Orders is calculated by number of impressions on the order, not the number of pieces.

 

 

 

INVOICED QUANTITY ON NET TERMS

 

 

IMPORTANT: Your final invoice will reflect the total quantity shipped. This total quantity will be within the Under/Over Run Allowance for your order. This means that if you order 100 oversize prints, your order will show 100 pieces, but your final Invoice after production could show an invoiced quantity between 95 and 105 pieces. This is the Under/Over Run Allowance for that order (5%). The price per piece will not change from the Order to the Invoice.

 

 

RUSH ORDERS

 

 

Orders that require an in-hands date sooner than our standard turnaround time (per the order specs and services) are subject to rush fees. Below is the rush fee percentage schedule which indicates the percentage amount to be added to the order total, based on how many days are being cut out of our specified turnaround time. Rush orders still incur the same limitations as outlined in the turnaround time above. So, if a rush order needs an in-hands date 3 days earlier than our standard turnaround time for your order, 30% of the total order will be added as a rush fee.

 

 

·         1 Day: 10%

 

·         2 Days: 20%

 

·         3 Days: 30%

 

·         4 Days: 40%

 

·         5 Days: 50%

 

·         6 Days: 60%

 

·         7 Days: 70%

 

·         8 Days: 80%

 

·         9 Days: Not Available

 

·         12 days: Not Available​

 

 

Rush Orders are subject to the same Under/Over Run Allowance as standard orders. Rush time frames are based on our current production schedule and do not include shipping time. Active Label will not be held responsible for shipping issues once your order has left our facility.

 

 

 

ARTWORK

 

 

CONTRACT PRINTING ARTWORK SPECS

 

 

 

What’s the best file format?

 

We prefer to have the art sent to us at the size you actually want it printed on the shirt. Especially if it’s a raster image. Also, we typically prefer to get the file that the art was created in.

 

 

 

Ideal Formats: .ai, .eps, .pdf

 

Text: Please make sure to “Convert text to outlines” so we don’t need to worry about us having the font. You can also send us the fonts with the art.

 

 

 

If the file is full color or raster we like to get the files in: 

 

.png with a transparent background at the actual output size.
We can also work with .psd or .tiff files at 300 DPI. 
If the files are too large to upload you can share a dropbox folder with us or contact orders@activelabel.cawith any questions!

 

 

ARTWORK CREATION & OWNERSHIP

 

 

All artwork created by Active Label is the sole property of Active Label. If you hire us to create artwork for you, you are strictly paying for the labor and thought process to produce the artwork. You are not paying for the ownership and rights of the artwork. Rights to the artwork can be purchased in addition to the creation fees.

 

Any artwork you submit to us for printing, that is not being created by Active Label, is owned by you or its rightful owner, not Active Label. We will not reproduce your artwork, trademarked or not, without you or the rightful owner’s consent.

 

 

ART PREPARATION

 

 

Art not supplied in print ready format, as specified in our File Prep section, is subject to be billed at our current rate. We will always give you an estimate before doing this work. Any art preparation done is the property of Active Label. For example, if you supply artwork for your order which incurs a $150 charge for separations on your 6 color simulated process print, you do not own the separated art file. That separated file is the property of Real Thread, although the artwork itself, is still your property.

 

 

ART APPROVAL

 

 

All artwork must be approved online. Upon receiving your initial mockup, you will be allowed one additional set of revisions free of charge. Any additional revisions past that point will incur an additional Art Preparation fee to be billed at our current rate. Changes to the artwork after approving the mockup could push back your ship date. We will not be responsible for errors, misspelling, or otherwise in approved digital mockups and artwork.

 

 

 

GARMENTS, BLANKS, SHIRTS & PIECES

 

 

OUT OF STOCK ITEMS

 

 

 

Active Label will not be responsible for items that are out of stock. All purchasing of product is done on an order­ by ­order basis. Very few goods are stocked at our facilities. We do our best to provide you with an accurate inventory prior to your order being placed, but we cannot “hold” goods from the time you receive a quote to the time you actually place the order. Should items become out of stock, we will do our best to find a replacement and get it approved by you prior to using it for your order.

 

 

MANUFACTURER DEFECTS

 

 

 

Active Label is not responsible for manufacturer defects such as garment color inconsistencies, mislabeled sizes, loose stitching, label inconsistencies, or other garment defects. We do our best to inspect the garments as they are printed, but we cannot guarantee each garment. We highly recommend ordering 5% extra of each size to avoid the possibility of the aforementioned issues.

 

 

GARMENT SUBJECTIVITY

 

 

 

Active Label will not be responsible for you not liking the garment printed on or the printed artwork. We do our very best to make sure you have selected a garment that you will expect and matches your needs, but we also expect you to do some research on your own. We do our best to provide garment size specs for each product listed on our website. If size specs are not listed on our site, we recommend you confirm and verify them on the manufacturers' site to ensure the garment is going to fit as you intend. If there's any doubt about whether you'll like the selected garment, we recommend ordering a blank sample first. Please keep in mind that ordering blank samples will push back the turnaround time. Blank samples are available for purchase, but are not refundable or transferrable towards a full production run.

 

 

 

PRINTING

 

 

MINIMUMS

 

 

 

For the most accurate print minimums, please refer to the specific service pages on our website.

 

 

IMAGE SIZES

 

 

 

All shirt sizes in an order will be printed with the same image size unless otherwise requested. Different image sizes being printed on different shirt sizes will be treated as a new order and priced as such. An image size printed within 1 inch of any seam is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods. We will not assume responsibility for print imperfections due to printing too closely to seams.

 

 

SEAM, COLLAR AND ZIPPER PRINTING

 

 

 

We do our very best to produce the best looking prints any time we pull a squeegee. However, printing on or over any seams, collars, pockets, zippers or otherwise is subject to distortion, print imperfections, and/or other small inconsistencies. These are all considered acceptable goods and will not be considered misprints.

 

 

WASH DOWN

 

 

 

Plastisol will not have any wash down effect. Hybrid printing method will have some wash down from the first wash but will keep it's vibrancy. Since water based and discharge inks actually dye fabric and are not plastic inks sitting on top of the shirt, we will not be responsible for fading or weathering of goods. Once a print leaves our facility, we are not in control of the elements a print will endure, such as wash temperature, abrasiveness, soaps and chemicals, etc. and therefore can not guarantee the wash down and weathering of the product.

 

We print with the highest quality products and equipment available for water based and discharge ink and have scores of ecstatic clients because of such. We take great pride in the quality of our work. That being said, very small amounts of washdown on ink colors should be expected with each additional wash since fabric will fade with additional washing.

 

 

CARE INSTRUCTIONS

 

 

 

In order to ensure image longevity and vibrancy, we recommend machine wash cold, tumble dry low for all plastisol, hybrid, water based and discharge ink prints. Foil, puff, gel and UV prints should be washed inside out and line dried. All goods should be washed before wearing, especially all­over prints.

 

 

HAND

 

 

 

Prior to a first wash, it is completely normal to feel a slight “hand” with discharge ink on the shirt. Once the shirt has been washed, this feeling generally goes away and the hand is very soft and smooth. If specialty, hybrid or plastisol inks are requested, the hand can vary and be more apparent.

 

 

IMAGE PLACEMENT

 

 

 

We will do everything we can to ensure images are printed in a consistent location on all garments within a run. However, small variations should be expected. For example, if a request is made for an image to be printed 2" below the bottom of a collar, a 3/4" standard deviation in either direction will be considered acceptable. If a request is made for images to be printed near the tag area on the back of the shirt and directly over the tag, it could have small ink coverage inconsistencies and will be considered acceptable.

 

 

REORDER INK COLOR

 

 

 

Plastisol | Hybrid: When printing with plastisol we can guarantee exact ink color matches on reorders.

 

 

 

Water based | Discharge: Due to the nature of water based and discharge ink and different fabric lots, we cannot guarantee exact ink color matches on reorders. We will make every effort to match the original color as best as possible. If you know a reorder will be likely, please let us know and we’ll try to keep ink on hand if at all possible.

 

 

INK COLOR & PANTONE MATCHING

 

 

 

Plastisol: This is the standard in the industry. It is a plastic based ink in which the ink sits on top of the fabric, with little to no absorption into the textile. It has a glossy finish and its thicker consistency makes it suitable for almost any fabric. Most vibrant and opaque print. 100% pantone match!

 

 

Hybrid: In this method we use water based or discharge inks as an underbase (White primer under your design) and overprint with plastisol. Since white is the bulkiest ink this method creates a much softer print after a couple of washes but still has the vibrancy and PMS matching of plastisol.

 

 

 

Water based | Discharge: Due to the nature of water based and discharge inks, we cannot guarantee requested Pantone colors. Our water based standard ink color list has approximate Pantone values listed with most colors. This value may or may not be used in the mockup provided.

 

 

 

We cannot guarantee ink colors based on visual mockups alone. We recommend checking the colors given against a Pantone book. Monitors can vary significantly from one computer to the next. Please check a Pantone book for color accuracy. Pantone books can be purchased from Amazon.com.

 

 

INK COLOR CHANGE MINIMUMS

 

 

 

Orders are allowed changes of up to 2 ink colors. After this, all additional ink color changes will become a new order.

 

 

STYLE CHANGE MINIMUMS

 

 

 

Garment style or garment color changes are allowed as long as the minimum order quantity for that particular order is reached.

 

 

 

SAMPLES

 

 

PRINTED SAMPLE POLICY

 

 

 

Printed Samples are available with the following pricing and terms:

 

 

·         Standard Image Size: $100 for the first color and $50 for every color thereafter

 

·         Jumbo: $100 for the first color and $50 for every color thereafter

 

 

Additional locations are considered additional colors.

 

 

You will receive three physical, printed samples. If artwork needs to be separated, created, or touched up, it will be subject to art charges at the current rate. Art does not count towards the sample order value for credit purposes and will not be credited back towards the full production run.

 

 

A complete credit of the sample cost is available if an order for the full production run is placed within 12 business days of the sample shipping out of Active Label's facility or being available for pick up. In order to receive full credit, the art must stay exactly the same, thus using the same screens. To receive 100% credit, the sample order value must be less than 10% of the full production run’s order value.

 

 

Pantone Matching fees do apply on sample runs. They do not count towards the sample order value in terms of credit on the re­order, nor will they be credited back onto the full production run.

 

 

For example, if someone ordered a $100 sample which had one Pantone Match, the total would then be $120 ($100 + $20). The full production run total only needs to be $1000 to get the full $100 credited back. It does NOT need to be $1200 to receive the credit. The $20 Pantone Match will NOT be credit back onto the full production run. Hoodies and other certain sample pieces could be an additional charge.

 

 

 

PACKAGING, SHIPPING, & RECEIVING

 

 

IN-HANDS DATE

 

 

 

If you have a specific deadline (in-hands date) for your order that is sooner than what our standard turnaround time would deliver, please notify your Account Educator immediately. Orders needed sooner than our standard turnaround time for your order may incur a rush fee.

 

 

SHIPPING

 

 

 

We ship via Canada Post. To view normal transit times, see Canada Post's shipping map. A tracking number will be sent to you shortly after your order has left our facility. Active Label will not be responsible for shipping transit complications for any reason such as errors, weather, strikes, or otherwise. Shipping time is not included in our turnaround times. Shipping expenses are the sole responsibility of the client and will be added to your invoice unless otherwise agreed upon prior to your order. Shipping costs are not normally included on quotes. Active Label assumes no responsibility for goods once they have left our facility. We will not be responsible for shipping to a wrong address if it was listed on your quote and you failed to correct the address upon quote approval.

 

 

SPLIT SHIPPING

 

 

 

We are happy to split ship your order. Shipments will be billed at current rates. Please send an itemized list detailing what quantities should be shipped to what address when placing your order. Split shipping changes after the order is submitted may result in additional charges.

 

 

PACKAGING

 

 

 

All orders will be bulk packaged, generally folded by the dozen, unless stated otherwise.

 

 

CHECKING YOUR ORDER

 

 

 

Please check your order and notify us of any problems within 72 hours of delivery. We will not be responsible for error orders after 72 hours.

 

 

 

CONTRACT ORDERS

 

 

CUSTOM VS CONTRACT ORDERS

 

 

 

We define custom orders as orders in which we’re procuring the blank garments. If you want to supply the blanks, the order type is now a Contract Order and subject to some slightly different policies and guidelines. Most policies and guidelines outlined on this page are in reference to Custom Orders, although apply to Contract orders as well. A few policies which are different would be Under/Over Run Allowance calculations, in which we have a 10% under allowance per location being printed.

 

 

CONTRACT ORDER GARMENTS

 

 

 

We request an itemized list of each style, color, size, and quantity being delivered. Download our order form. We will check ­in the delivered quantity with the stated order quantity to ensure the proper amount has been received. Not providing a receiving summary is subject to a confirmation fee of $25/100 pieces. Orders shipped unsorted or mixed with other orders are subject to sorting fees of $75/hour, $25 minimum/order. We will not be responsible for shortages.

 

 

 

MISCELLANEOUS

 

 

REMOVING MANUFACTURER TAGS/LABELS

 

 

 

If you are having us print custom tags in your shirts, please be aware that the stock tags will be removed. By default, this service fee and turnaround time will be added to your order (please see below for tear-away tag policy). Please be sure to inform us if you want the stock tags left in the garments along with the new custom printed tag.

 

 

REMOVING TEAR-AWAY TAGS/LABELS

 

 

 

If your shirts come with tear-away tags, we will tear those out free of charge. Please be aware that tear-away tags may leave small pieces of the tag in the shirt seam. Unless you have paid for tag removal service, we are not responsible for removing all pieces of the tag, should some remain in the seam. If you want them unsewn for removal, thus eliminating the chance of the tear-away remnants, standard manufacturer tag removal fees and turnaround time will apply.

 

 

BLANK APPAREL ORDERS

 

 

 

If you choose to order "Blank Apparel" before placing your full production run, you will be limited to 5 garment pieces at full retail costs.

 

 

SOCIAL SHARING

 

 

 

We enjoy showing off your product and our craft to the world. It’s a great way to showcase our skills and send some of our followers and fans your way as well. We do this by taking photos and posting them online via social platforms, such as, but not limited to, Instagram, Facebook, Twitter, and Google+. Please be sure to notify your Account Educator when placing your order if you are not comfortable with us photographing and sharing your shirt socially. If you do not notify us, we will assume that we have your full permission to post photos of your shirt(s) online.

 

 

QUOTES & ESTIMATES

 

 

 

Quotes, or estimates, are good for 30 days unless stated otherwise. This term is subject to seeing final artwork to confirm any quotes. Final invoices will reflect the quantity shipped, not the quantity quoted (see Invoiced Quantity).

 

 

PHYSICAL PRINT PICTURES

 

 

 

Digital photos acting as proofs of the shirt being printed are available for $50 per location. A two hour window will be given by Active Label for an approximate digital proof time. Once the proof is sent to the client from Active Label, the client will have 15 minutes to approve. If we don’t hear from you within 15 minutes, the order will be taken off press and subject to a re­setup fee of $50/color/location. If additional time is needed over and above the first 15 minutes to approve of the digital photo proof, you will be billed in 15 minute increments at $100 per increment.

 

 

GUARANTEE

 

 

 

We fully stand behind our work. If for any reason we make a mistake printing your order and it is not what was agreed upon and falls outside of these Print Policies & Guidelines, we will gladly reprint your order within 12 business days. We do not offer refunds.

 

 

CREDIT TERMS

 

 

 

If credit terms are desired, please contact us for a credit application. Your application will be reviewed and you will be notified within 7 business days.

 

 

FINANCE CHARGES

 

 

 

Any orders that are late on payment by 10 days or more will incur interest of 1.5% per month dating back to the invoice date. A $50 late fee will also be added to the invoice.

 

 

CANCELLATION

 

 

 

Orders that are cancelled prior to printing will be subject to a Cancellation Fee based on the total order value. Cancellations will not be accepted once shirts have been printed. Cancellation fees are as follows:

 

 

·         Within 4 days of placing your order: 15% Cancellation Fee

 

·         After 4 days but at least 5 days before the est. ship date: 75% Cancellation Fee

 

·         Within 5 days of the est. ship date: 100% Cancellation Fee

 

 

 

RETURNED CHECKS

 

 

 

There is a $30 charge for returned checks. The subsequent payment must be made with cash or a cashiers check.

 

 

TERMS & CONDITIONS

 

 

 

Print Policies & Guidelines may also be referred to as Terms & Conditions and vice-versa. Active Label reserves the right to change its Terms & Conditions at any time without notice.

 

 

 

QUESTIONS

 

 

 

If you have any questions regarding our Print Policies & Guidelines, please call or contact us before placing your order. Our goal is to set clear expectations to ensure our working relationship is pleasurable for all parties involved. Thanks again for working with us, let’s have some fun!

 

RETURNS-EXCHANGE POLICIES

RETURNS & EXCHANGES POLICY – ACTIVELABEL.CA WEBSITE

We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met :

  • All items must be in their original packaging with product tags intact
  • All items must be unworn, unused, unwashed and in its original condition
  • All items would need to be purchased originally from ACTIVELABEL.ca

If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.

Sales item(s) are non-exchangeable nor returnable. 

1. VALIDITY FOR EXCHANGES & RETURNS

All exchanges and returns would need to be raised within 14 days of the invoice date for Canada, and 20 days for overseas orders.

2. EXCHANGES & RETURNS ONLINE

  • You will need to include your original invoice together with the item(s) in its original condition and packaging.
  • Mail us your parcel via a traceable mode of postage.
  • Wait for our email confirmation and you will be notified once your online Store Credit Voucher is ready.  Generally, the processing period is 5 working days upon receipt of your parcel.
  • All requests for returns will be refunded via online Store Credit Vouchers only. Your online Store Credit Voucher is valid for 30 days and can be used for your next purchase online. It is strictly non refundable, non extendable, non exchangeable for cash.
  • Online Store Credit Vouchers are to be used in a singular transaction and any excess amount not utilized, would not be refunded.
  • Online Store Credit Vouchers given will be at the buying price of the product as stated in the original invoice. No refunds will be given for delivery charges incurred in the original, returned and onward shipping charges of exchanged items.
  • However, if any of the products received is deemed defective or a wrong shipment, ACTIVELABEL.ca will bear the cost of shipping the item(s) back to you. Please note that all exchanges are subjected to stock availability and whilst we endeavour to ship a replacement item(s) back to you, we reserve the right to do an exchange by way of an item(s) of a similar value or providing online store credits or any other methods at the discretion of ACTIVELABEL.ca
  • No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
  • All returns and exchanges made vwould need to be shipped to :

ACTIVELABEL
475 Ouellette,
Marieville, QC, CAN, J3m1P3

 

3. OTHER TERMS & CONDITIONS

  • All items that are returned and exchanged, can only be made once.
  • We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
  • Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
  • ACTIVELABEL makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description and fitness for a particular purpose
  • Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of Canada
  • All decisions made by ACTIVELABEL.ca is final

______________________________________________

POLITIQUE DE RETOURS ET D'ÉCHANGES - SITE WEB ACTIVELABEL.CA
Nous voulons que vous soyez heureux avec votre achat et nous nous excusons si ce n'est pas le cas. Pour toute raison que vous n'êtes pas satisfait, nous serions très heureux de fournir des échanges et des retours pour tous les articles achetés chez nous si les conditions suivantes sont remplies:

 

Tous les articles doivent être dans leur emballage d'origine avec les étiquettes de produit intactes
Tous les articles doivent être non portés, non utilisés, non lavés et dans leur état d'origine
Tous les articles devront être achetés à l'origine chez ACTIVELABEL.ca
Si les conditions ci-dessus ne sont pas remplies, nous sommes au regret de vous informer que nous ne sommes pas en mesure de traiter les demandes d'échange ou de remboursement, que les articles nous aient été réexpédiés ou non.

 

Les articles de vente ne sont ni échangeables ni remboursables.

 

1. VALIDITÉ DES ÉCHANGES ET RETOURS
Tous les échanges et les retours devront être effectués dans les 14 jours suivant la date de facturation pour le Canada et 20 jours pour les commandes à l'étranger.

 

2. ÉCHANGES & RETOURS EN LIGNE
Vous devrez inclure votre facture originale avec le (s) article (s) dans son état et emballage d'origine.
Envoyez-nous votre colis via un mode d'affranchissement traçable.
Attendez notre confirmation par e-mail et vous serez averti dès que votre bon de crédit en ligne sera prêt. Généralement, la période de traitement est de 5 jours ouvrables après réception de votre colis.
Toutes les demandes de retour seront remboursées uniquement via les Bons de Crédit en Ligne. Votre bon de crédit de magasin en ligne est valide pendant 30 jours et peut être utilisé pour votre prochain achat en ligne. Il est strictement non remboursable, non extensible, non échangeable contre de l'argent.
Les bons de crédit du magasin en ligne doivent être utilisés dans une transaction unique et tout montant excédentaire non utilisé ne sera pas remboursé.
Les bons de crédit du magasin en ligne seront au prix d'achat du produit indiqué sur la facture originale. Aucun remboursement ne sera accordé pour les frais de livraison engagés dans les frais d'expédition d'origine, de retour et d'expédition des articles échangés.
Toutefois, si l'un des produits reçus est jugé défectueux ou une mauvaise expédition, ACTIVELABEL.ca assumera les frais d'expédition de l'article (s) à vous. Veuillez noter que tous les échanges sont soumis à la disponibilité des stocks et pendant que nous nous efforçons de vous renvoyer un ou des articles de remplacement, nous nous réservons le droit de faire un échange au moyen d'un article de valeur similaire ou d'un magasin en ligne crédits ou toute autre méthode à la discrétion de ACTIVELABEL.ca
Aucun remboursement ne sera accordé pour les taxes, les droits, les tarifs et les droits d'accise perçus pour les commandes à l'étranger soit pour des remboursements ou des articles échangés.
Tous les retours et échanges effectués doivent être envoyés à:
ACTIVELABEL
475 Ouellette,
Marieville, QC, CAN, J3m1P3

 

3. AUTRES TERMES ET CONDITIONS
Tous les articles retournés et échangés ne peuvent être faits qu'une seule fois.
Nous nous réservons le droit et la pleine discrétion de vous disqualifier de profiter des retours gratuits si les articles suivants pour le retour ou l'échange sont du même article (s) qu'une commande précédente
Notre politique de retours et d'échanges ne couvre pas les dommages résultant de dommages uniques, accidentels ou aléatoires résultant de votre utilisation ou de l'usure d'un produit.
ACTIVELABEL ne donne aucune garantie à l'égard de tout produit, explicite ou implicite, y compris toute garantie implicite de qualité marchande, de qualité, de conformité à la description et d'adéquation à un usage particulier
Ces déclarations sont à tout moment régies par les dispositions de la Loi sur la protection du consommateur (commerce équitable) du Canada
Toutes les décisions prises par ACTIVELABEL.ca sont finales

 

SHIPPING-DELIVERY POLICIES

 

1. SHIPPING & DELIVERY POLICY

 

Free shipping is available on all orders over $95 within the Canada.

 

International orders ship DHL or Canada Post. Shipping rate does not include customs, duties & service fees.

 

You can return or exchange your order for any reason within 14 days, see Returns and exchange policies

 

2. ORDER STATUS & TRACKING

 

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders completed

 

Local Deliveries

 

There are 2 delivery options available for customer, Standard and Express courier.

 

Standard Shipping– is FREE for all orders in Canada over 95$ (this excludes sales items) and it takes approximately 2-5 working days to reach you from the time of order.

 

Pick up – is available at no charge, you must confirm a meeting with our warehouse by email at orders@ACTIVELABEL.ca

 

Once the order has been dispatched, an email confirmation will be sent to you. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

 

International Deliveries

 

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way .

 

3. TAXES, DUTIES & TARIFFS

 

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

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1. POLITIQUE D'EXPÉDITION ET DE LIVRAISON
 

 la livraison gratuite est offerte pour toute commande de plus de 95 $ au Canada.

 

Les commandes internationales expédient DHL ou Postes Canada. Le tarif d'expédition n'inclut pas les douanes, les droits et les frais de service.

  

Vous pouvez renvoyer ou échanger votre commande pour une raison quelconque dans les 14 jours, voir Retours et politiques d'échange

  

2. STATUT DE COMMANDE ET SUIVI
 

 

Toutes les commandes passées du lundi au vendredi (hors jours fériés) seront traitées et expédiées dans les 2 jours ouvrables suivant la confirmation du paiement, à partir de notre entrepôt. Cela peut varier en fonction de circonstances telles que les contrôles de sécurité en ligne, les restrictions d'expédition, l'autorisation de paiement, l'emballage et l'envoi de la commande. Un email de confirmation sera envoyé pour toutes les commandes complétées

 

Livraisons locales

  

Il y a 2 options de livraison disponibles pour le client, courrier normal et exprès.

 

L'expédition standard est GRATUITE pour toutes les commandes au Canada de plus de 95 $ (ceci exclut les articles en vente) et il faut environ 2 à 5 jours ouvrables pour vous joindre dès la commande.

  

Pick up - est disponible sans frais, vous devez confirmer une réunion avec notre entrepôt par courriel à orders@ACTIVELABEL.ca

 

 

 

Une fois la commande expédiée, un email de confirmation vous sera envoyé. Il y aura des frais supplémentaires pour la re-livraison si personne n'est présent pour recevoir le colis. S'il vous plaît fournir votre numéro de contact sous l'adresse sélectionnée lors de la commande afin que la société de messagerie pour vous contacter en cas de circonstances imprévues.

 

Livraisons internationales

 

Pour toutes les livraisons internationales, le temps nécessaire dépend de nos partenaires logistiques et de leurs filiales. Cependant, soyez assuré que votre commande est en sécurité.

 

3. TAXES, DROITS ET TARIFS
 

Pour toutes les commandes internationales, vous devrez payer toutes les taxes, droits et tarifs d'importation (le cas échéant) conformément aux lois en vigueur dans votre pays pour dédouaner.